Luxurious Samsung Galaxy Z Fold Case

📦 Shipping Information

💰 How much does shipping cost?

We offer two shipping options:

Free Shipping: $0 (Estimated delivery in 12–18 business days – depends on your country’s postal policies)

Express Shipping: $6.99 (Estimated delivery in 7–10 business days, depending on customs and local delivery speeds)

⏱ When will my order ship?

Orders are processed and shipped within 2–4 business days (excluding weekends and holidays). The cut-off time is 10:00 AM HKT; orders placed after this are processed the next business day.

📌 Example:
An order placed on Monday at 1:00 PM is processed on Tuesday. An order placed on Saturday is processed on Monday.

Tracking information is usually updated within 24–48 hours of shipment. If your order contains a pre-order or backorder item, it will ship once all items are available. We currently do not offer split shipping.

📦 Can I split my order into multiple shipments?

We don’t support batch shipping at this time. To receive in-stock items faster, we recommend placing separate orders.

🚚 Didn’t receive your order?

If your tracking shows “delivered” but you haven’t received it:

• Check with neighbors, building staff, or your local post office.
• If still unresolved, contact our Customer Support Team with your order number for assistance.

🏠 Entered the wrong shipping address?

If your order hasn’t been processed yet, we can help update the address. If it’s already shipped, we recommend contacting your local post office to try and redirect or hold the package.

💸 Why are there extra charges on international orders?

Some countries apply customs duties or import taxes. We typically cover these fees, but in rare cases, if your purchase exceeds local tax-free thresholds, you may be responsible for those additional charges. Please check with your local customs office if you have concerns.

🌍 Do you ship to my country?

Yes – if FedEx or World Postal Service can reach your location, we can too. You can view available shipping methods and estimated fees during checkout after entering your address.

🔁 Return & Warranty

🔄 Can I exchange my item for a different product?

Yes! If you need to make changes to your order or exchange an item:

• Contact us via Email or Live Chat with your order number and the items you wish to add/remove or exchange.
• If your order has already shipped, don’t worry — you can still request an exchange or return within 30 days of receiving the item, as long as it’s unused and in original condition.

🛡 Warranty for Built-in Screen Protector Cases

Some Velthora cases include a built-in tempered glass screen protector. While these aren't sold separately, if you encounter any issues, just reach out to our Customer Support Team — we’ll be happy to help you through our warranty process.

📋 Am I eligible for Velthora's Replacement Program?

Yes! We've made replacing glass screen protectors and cases simple:

• ✅ 1-Year Replacement for tempered glass screen protectors
• ✅ 2-Year Replacement for phone cases
• (Only valid for products purchased through our official Velthora store)

Eligible if you’ve experienced:

• Surface scratches
• Screen cracks during use
• Product defects or damage

How to submit a claim:

• Fill out the Contact Us form
• Include photos and a short description of the issue
• Our team will get back to you quickly with the next steps

📦 What is Velthora’s return policy?

All purchases from the official Velthora store are backed by a 30-day return policy. If you’re not satisfied, simply contact us to begin the return process.

💥 What if I receive a defective or damaged item?

We sincerely apologize for that. Please contact our Customer Support Team right away. We’ll arrange a prompt replacement or refund under our Warranty Program.

💳 How long do refunds take?

Once your return has been shipped back:

• Allow 15–30 business days for shipping and processing
• After we confirm receipt, the refund will appear on your original payment method within 5 business days

🔍 How can I check the status of my return?

You can:

• Contact our support team directly
• Or track your return using your logistics tracking number on your courier’s website

📤 How do I initiate a return?

Returning something is easy!

• Visit our Contact Page
• Enter your order number and email
• Let us know what you’d like to return and the reason
• We’ll guide you through the process and notify you once your refund is processed

🔁 How do I initiate an exchange?

Need to swap for a different item? Follow these steps:

• Visit our Contact Page
• Enter your order number, email, and the item you want to exchange
• Share the reason and the product you want instead
• We’ll take care of the rest as soon as we receive your request

📌 Be sure to review our Replacement Policy before submitting a request.